Senior Manager, Professional Services Executive

Role Overview

• Leads, coaches, and develops a team of Professional Services Executives, fostering high performance, accountability, and professional growth.
• Provides ongoing performance management, mentoring, and career development aligned to Professional Services standards and expectations.
• Ensures PSEs are equipped to manage complex customer relationships, executive-level communications, and cross-functional delivery.
• Acts as a role model and player‑coach by stepping into the PSE role when coverage, escalation, or expertise is required.
• Oversees planning, execution, and governance of all assigned PSE‑led engagements, ensuring alignment with defined scopes of work, success metrics, and customer objectives.
• Monitors the health and status of all active engagements, proactively identifying risks, issues, and dependencies, and supporting PSEs in mitigation and resolution.
• Ensures consistent application of Professional Services delivery methodologies, project management standards, and quality expectations.
• Serves as an escalation point for complex delivery, relationship, or performance issues.
• Maintains regular communication with customers, internal leadership, and cross‑functional delivery partners to ensure alignment and transparency.
• Supports PSEs in building and sustaining executive‑level customer relationships focused on long‑term value, retention, and expansion.
• Partners closely with Sales, Solution Leadership, Project Management, and other stakeholders from pre‑scope through post‑implementation execution.
• Oversees resource planning, workload balancing, and capacity management across the PSE team.
• Manages consolidated and personal oversight of budget planning, forecasting, and financial reporting for assigned engagements.
• Allocates financial and personnel resources to ensure delivery commitments, margin expectations, and customer outcomes are met.
• Monitors consumption, financial performance, and contractual alignment across the PSE portfolio.
• Ensures adherence to Professional Services quality standards, workflows, and governance processes.
• Identifies opportunities for process improvement, operational efficiency, and scalability across PSE engagements.
• Partners with leadership to evolve delivery models, tools, and best practices to support growth and consistency.
• Supports change management and adoption efforts for new programs, offerings, and ways of working.

Requirements

• Bachelor’s degree or equivalent experience required; Master’s degree (MBA, MHA, or similar) preferred.
• Minimum of 7–10 years of experience in healthcare services, professional services, or consulting, including leadership of client‑facing teams.
• Demonstrated experience leading complex, multi‑site healthcare or enterprise engagements.
• Strong people leadership capabilities with a proven ability to coach, develop, and retain high‑performing professionals.
• Experience with financial planning, forecasting, and portfolio‑level performance management.
• Excellent executive communication, organizational, and analytical skills.
• Ability to operate effectively in matrixed, cross‑functional environments.
• Travel requirements of 60% to 75%.

Benefits

• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time