Act as the single point of contact to the customer for timely and satisfactory resolution of concerns
Responsible for knowledge of assigned region, coverage area, or product lines
Establish and maintain contact to provide ongoing technical and business support to assigned customers
Influence the development of strategy for the area of responsibility
Interpret simple internal and external business challenges and recommend best practices
Stay informed of industry trends that may inform work
Use high level of judgment to make decisions and handle complex tasks or problems

Significant experience in the Services & Customer Service Management
Knowledge level is comparable to a bachelor's degree from an accredited university or college (or a high school diploma with relevant experience)
Master's degree from an accredited university or college desired
Strong oral and written communication skills
Strong interpersonal and leadership skills
Demonstrated ability to analyze and resolve problems
Demonstrated ability to lead programs/projects
Ability to document, plan, market, and execute programs
Must have legal authorization to work in Canada

Senior Services Manager – Customer Service Management

Key skills