Client Concierge – Administration Coordinator

Role Overview

• Manage general administrative tasks and oversee inbox management, ensuring timely, clear, and professional communication
• Act as the primary point of contact for clients, handling communication via email and phone
• Coordinate property contracts and guide clients through documentation and agreement processes
• Manage progress payment coordination between builders, clients, and lenders
• Follow up and collect required documents from clients such as IDs, signed forms, and supporting paperwork
• Provide consistent finance and build updates, and respond to general client inquiries throughout the project lifecycle

Requirements

• Strong experience in administrative support, client coordination, or similar roles
• Exceptional communication skills (written and verbal) with the ability to explain clearly and professionally
• Strong listening skills
• able to understand client needs, pick up on details, and respond thoughtfully
• A genuine client-first mindset with a concierge-style approach to service
• High attention to detail and ability to manage multiple tasks and deadlines
• Experience working with CRM systems and managing data accurately
• Ability to work independently, take initiative, and stay organised in a fast-paced environment
• Experience in finance, property, construction, or related industries is highly preferred