Help manage the end-to-end success of a sales program dedicated to generating customer feedback
Drive program adoption, deliver measurable outcomes, and cultivate long-term partnerships with commercial organization
Support commercial organization in navigation of Customer Success program during an active CS cycle
Deliver CS sales training planning and execution
Partner with Sales and Technical teams on capturing forecasting, upsell/cross-sell opportunities, and contract lifecycle data management
Review customer data for risks and opportunities, escalate cross-functionally when required and help brainstorm action plans
Serve as the voice of the internal customer
Support strategy development and lead content development of internal communication programs
Support CS 360 Fusion program through project management and AI report navigation

Bachelor's degree or higher and 5 years in Customer Success, Marketing, Account Management or Communications OR High School Diploma/GED and 9 years in Customer Success, Marketing, Account Management or Communications
Excellent communication and relationship management skills across commercial, marketing clinical, operational, and executive stakeholders.
Experience in healthcare technology, health systems, payers, or life sciences.
Familiarity with CRM/CS tools (e.g., Salesforce, Gainsight, Totango) and analytics/data visualization tools.
Demonstrated track record of articulating program value and content creation
Strong analytical skills; comfortable with data, AI and success metrics.
Familiarity in project management and change management
Ability to translate complex workflows into clear adoption plans.

Customer Success Specialist

Key skills