About this role
Role Overview
- Translate business needs into technology solutions that improve processes, reduce risk, and support operational performance.
- Partner with business stakeholders, product teams, technology teams, and program leaders to define requirements, evaluate impacts, and guide delivery outcomes.
- Design and develop forms and documents for the DNA and UX platform.
- Configure and archive forms media relevant to the DNA and UX platform.
- Support new clients through the DNA software implementation process and Professional Services engagement.
- Troubleshoot and provide technical support for Windows workstations and servers.
- Work on day-to-day implementation projects and Professional Services engagements.
- Collaborate directly with clients to ensure requirements are documented, understood, and addressed through delivered solutions.
- Analyze business processes, systems, and data flows to identify requirements, dependencies, and improvement opportunities for technology initiatives.
Requirements
- 5+ years of experience in business analysis, business consulting, information technology consulting, or software implementation for enterprise technology initiatives.
- 5+ years of experience supporting software implementations, client onboarding, or Professional Services engagements in a technology environment.
- 4+ years of experience designing, configuring, or supporting forms, documents, or platform-based workflow assets within enterprise systems.
- 4+ years of experience troubleshooting and supporting Windows workstations and servers in a business or client-facing environment.
- Experience collaborating directly with clients to gather requirements, resolve issues, and support solution delivery.
- Bachelor's degree or higher in Information Systems, Business Administration, Computer Science, or related field or equivalent combination of education, related experience and/or military experience.
Benefits
- Fuel Your Life program to support your physical, financial, social, and emotional well-being.
- Paid holidays and generous time away policies.
- No-cost mental health support through Employee Assistance Programs.
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
- Eight Employee Resource Groups to foster a collaborative culture and expand your network.
- Unparalleled professional growth with training, development, and internal mobility opportunities.
- Medical, dental, vision, life, and disability insurance options available from day one.
- Retirement planning and discounted shares with the Employee Stock Purchase Plan.
- Tuition assistance and reimbursement program.
- Paid parental, caregiver, and military leave.