In-House Voucher Counselor

Role Overview

• Conduct the Voucher intake process, ensuring clarity on benefits to injured workers and outlining the support to be provided by the assigned Case Specialist for a smooth transition
• Collaborate with Case Specialists on routine case file reviews to ensure cases are progressing as expected and meeting critical deadlines
• Handle all escalated concerns for each case, providing timely and effective resolutions
• Stay current on industry-related topics, updates, and changes to regulations within the Workers' Compensation realm
• Collaborate with the Voucher team to maintain efficient case flow and operational excellence
• Maintain subject matter expertise within the SJDB industry and promote cross-functional awareness and education to effectively advance the service offerings and company initiatives through leadership, planning and established business standards
• Perform all duties and responsibilities associated with being a Vocational Rehabilitation Counselor to injured workers and client attorneys
• Develop and deliver regular training sessions for the voucher team, aiming to maintain the highest standards of quality and service, with collaborative input from the External Sales Voucher Counselor
• Identify trendsetter ideas by researching industry and related events, publications and announcements
• Attend educational workshops and industry events, review professional publications, establish personal networks with industry influencers and participate in professional societies
• Promote Gemini core values, standards of conduct/integrity and its culture by employing high ethical standards and leading by example
• Exercise a high level of independent judgment and discretion while operating under general supervision
• Perform additional duties as assigned

Requirements

• Undergraduate degree in related field required
• Minimum of 3 years of full-time experience in conducting vocational evaluations, counseling and placement of disabled adults
• Vocational and Return-to-Work Counselor (VRTWC) Certification and Accreditation required
• Previous legal experience is preferred but not required
• Thorough understanding of workers’ compensation regulations, codes and guidelines as they pertain to vocational rehabilitation and the overall industry
• Industry knowledge and strong relationships with all pertinent parties in the workers' compensation realm

Tech Stack

• Realm

Benefits

• Comprehensive medical, dental, and vision coverage
• Generous paid time off, including PTO, sick leave, volunteer time, and paid holidays
• 401(k) plan with company match
• Tuition reimbursement program
• Employee Assistance Program and legal assistance benefit
• Company-paid annual charitable donation in your name
• Employee recognition program