About this role

Receive inbound and make outbound calls to eligible beneficiaries to schedule MTM clinician interventions in a manner that meets the specialized needs of the targeted population
Utilize Prime’s MTM process management system to record member specific information
Assess beneficiary information to ensure appropriate interaction is scheduled with appropriate MTM clinician (i.e., Pharmacist)
Perform outreach calls to pharmacies to research contact information
Address and triage queries regarding MTM related topics by transferring calls to MTM staff or other department help lines
Document MTM eligibility and program status in the applicable software systems (i.e., MSA Toolbox, RX Claim)

High School diploma from an accredited school or equivalent GED
Must be eligible to work in the United States without the need for work visa or residency sponsorship
Strong interpersonal communication skills with focus on professional demeanor and empathy
Strong verbal and written communication and problem-solving skills
Strong organization skills with the ability to handle multiple tasks, prioritize and meet deadlines
Proficient in Excel, Word, and system operations (e.g. workflow processes and case management)
Government programs (Medicare) knowledge

Medication Therapy Management Technician

Key skills