Key skills
CloudSQLPerformance OptimizationChange Management
About this role
Role Overview
- Provide advanced technical support and resolve incidents for line-of-business and cross-functional applications
- Handle Level 1 escalations for analysis and resolution of critical incidents
- Perform advanced diagnostics of malfunctions (log analysis, databases, integrations, performance, security)
- Implement application fixes (hotfixes, patches) in coordination with development teams
- Contribute to the continuous improvement of applications (performance optimization, reliability enhancements)
- Collaborate with software vendors and partners to track issues and application changes/enhancements
- Contribute to the automation and industrialization of recurring tasks
- Write and maintain technical documentation (procedures, knowledge base articles, incident post-mortems)
Requirements
- Knowledge of accounting and financial management (chart of accounts, tax filings, balance sheet)
- Proficiency with application environments (web, client-server, cloud)
- Good knowledge of database querying (SQL)
- Familiarity with ITIL methodologies (incident, problem, and change management)
- Strong diagnostic skills and a solution-oriented approach
Tech Stack
- Cloud
- SQL