Senior Product Manager, Prescriber Experience

Role Overview

• Own problem discovery, solution design, and delivery for prescriber onboarding & core experience within BetterHelp’s portfolio of companies.
• Ensure a high standard of care by optimizing the therapist and client experience, focusing on quality & client outcomes.
• Work cross functionally with other PMs to support marketplace engagement.
• Lead highly visible and critical initiatives that materially impact the trajectory of the company. This includes end to end ownership of new products, features and experiments with a focus on driving product quality.
• Initiate, evaluate and prioritize ideas, gather requirements and create specifications for all product changes that will achieve maximum impact and benefit.
• Analyze and quantify the impact and success of each and every product change we've made, and then draw conclusions and plan next steps based on actual data.
• Collaborate with the development and design teams before, during, and after each "sprint" to maximize resources' efficiency, utilization, and happiness.
• Partner with the design team, create a user experience that is both delightful and effective.
• Perform UAT and functional QA to make sure we're launching only good stuff!
• Internally: Work cross-functional with all parts of the company (development, support, marketing, clinical, operations), to convert insights into product improvements; and to convey changes to ensure effective integration and use.
• Externally: Connect with external stakeholders (members, providers, marketing channels, business partners, regulators) to ensure our product meets their needs and requirements.
• Participate in setting the strategy and long-term direction for the organization.
• Continually seek ways to improve everything we do and optimize the value we bring to our stakeholders.
• Own KPI's and be obsessed about them.
• In a nutshell: Ideate, execute, test, measure, analyze, learn, iterate.

Requirements

• Minimum of 5 years of experience in a product role at a B2C company and proven success through measurable impact and increasing responsibilities.
• Growth and experiments driven mindset with a proven ability to execute and deliver results.
• Basic SQL knowledge to navigate and utilize BI tools effectively.
• Deep understanding of unit/business economics and proven ability to balance business and technical considerations for product decisions.
• Super analytical: proven experience in using data and relevant tools for driving critical business outcomes.
• Experience in quickly launching products on a regular basis in an agile environment with a track record of delivering products on time and with high quality.
• Great eye for UX and understanding of its related metrics.
• Excellent organizational and leadership skills, strong attention to detail, able to work independently.

Tech Stack

• SQL

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers