Monitor Member Trends: Create an AI-driven system to analyze member grievances and identify emerging issues within Food & Home card operations
Strengthen Fraud Detection: Develop a real-time "smoke alarm" tool to flag spending anomalies and prevent fraud, waste, and abuse.
Automate Data Oversight: Replace manual audits with AI monitoring to catch errors and inconsistencies in high-volume provider rosters.
Drive Operational Readiness: Transition teams from periodic spot-checks to continuous, automated oversight to ensure 2027 benefit readiness

Systems Thinking: Ability to map out a manual process and translate it into logical instructions for an AI.
Data Curiosity: Comfort navigating internal data sources to find the "Source of Truth."
Execution-Minded: A focus on building tools that actually work in production, not just theoretical models.

Operations Intern

Key skills