Director of Operations
Tokyo, Tokyo, Japan
Full Time
3 weeks ago
No Sponsorship
Key skills
LeadershipProject ManagementRemote WorkAccount Management
About this role
Role Overview
- Provide leadership for employees and deliver outstanding support, vision and guidance for their region.
- Build consistency in operations across process rollout for clients.
- Manage budgets, purchasing, and hiring.
- Oversee installation and product deployment routines for clients.
- Conduct regular client meetings, review best practices, and gather employee feedback.
Requirements
- Experience in ticketing, live events, promoting, e-business, media or entertainment industries are preferred.
- Extensive account management experience.
- Demonstrated success in operations, client relations, and project management.
- Strong working knowledge of Microsoft Excel, Word, and PowerPoint.
- Direct experience managing a team of over client support staff.
- Proven track record of innovation and leadership across teams and across all TM departments.
- Proven track record of project management where projects have had an impact on all Client Support Areas.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options