Senior Talent Development Specialist

Role Overview

• Facilitate instructor-led, virtual, and hybrid learning experiences for agents and their staff.
• Prepare for each session by reviewing learner needs, tailoring activities, and ensuring materials, technology, and logistics are ready for smooth delivery.
• Create a psychologically safe, inclusive learning environment; manage group dynamics; and adapt delivery in real time based on participant feedback and performance.
• Partner with business stakeholders to understand performance needs and translate them into learning objectives, session content, and reinforcement strategies.
• Evaluate learning effectiveness using participant feedback and outcomes data; summarize insights and recommend improvements to content, facilitation approach, and follow-up support.
• Coach participants to support skill application on the job.
• Contribute to the design and continuous improvement of learning programs, including updating facilitator guides, participant materials, and experiential activities.
• Serve as a senior member of the learning team by mentoring other facilitators, modeling facilitation excellence, and helping standardize facilitation practices.
• Maintain expertise in learning trends, facilitation methods, and relevant business/functional knowledge; incorporate new techniques and tools as appropriate.

Requirements

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated experience designing and developing online, instructor-led, or blended learning programs related to leadership or management development.
• Demonstrated verbal, written, and social media communication skills that support culture and strategy.
• Demonstrated experience with content design and development tools and languages.
• Solid knowledge and understanding of project management.
• Extensive knowledge of instructional design models and assessment methods.
• Demonstrated experience analyzing, building, editing, and assessing curricula for different learning environments (asynchronous and synchronous).

Benefits

• comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health
• competitive 401(k) contribution
• pension plan
• annual incentive
• 9 paid holidays
• paid time off program (23 days accrued annually for full-time employees)
• student loan repayment program
• paid-family leave