Support Specialist – LATAM
Mexico
Contract
2 weeks ago
$19,000 - $24,000 USD
No Sponsorship
Key skills
GrafanaJavaScriptPythonReactSQLAtlassianJiraCommunicationCollaborationAccount ManagementSales
About this role
Role Overview
- Provide support to our customers using the company channels
- tickets, chat, email, and online meetings.
- Liaise with our L2 team to find solutions.
- Help troubleshoot our API and solve technical problems.
- Support our partners and clients in navigating the WhatsApp API ecosystem.
- Communicate with Meta representatives.
- Close collaboration with EMEA Sales and Account Management Teams
Requirements
- 2-3 years in support / technical support or related roles
- Interested in moving into a more challenging support position
- Experience with web dev technologies (HTML, JavaScript, CSS), APIs
- Hands-on experience with REST APIs & Webhooks
- Solid understanding of tech fundamentals and popular support tools (Slack, Atlassian JIRA, Google Workspace, Intercom or similar)
- Language skills: English (fluent / C1 ) and one other language.
- Strong customer focus (you enjoy engaging and helping customers)
- Strong troubleshooting and problem-solving skills
- Strong communication skills (ability to listen, question, clarify, empathise, understand context, use appropriate tone and language)
- Able to manage multiple tasks in a fast-paced environment
- Experience with WhatsApp Business API or Meta Graph API
- Programming skills (SQL, JavaScript, Python, React)
- Familiarity with logging and monitoring tools (eg: Grafana or similar)
- People management experience
- Additional language proficiency
Tech Stack
- Grafana
- JavaScript
- Python
- React
- SQL