Operations Supervisor

Role Overview

Financial Processing & Compliance: Accuracy ensure payments and financial assistance; maintain error‑free records in Intacct/Excel; resolve exceptions and complex cases while ensuring full compliance with funder requirements, documentation standards, and audit expectations.

Data Quality, Reporting & Operational Insights: Maintain high‑quality, policy‑compliant documentation; track payments and workloads across systems; produce reports and metrics to monitor performance, identify risks, and drive process improvements

Cross‑Functional Coordination & Customer Service: Collaborate with internal teams, case managers, and external partners to resolve documentation issues, ensure timely communication, and support urgent housing needs.

Team Leadership & Process Improvement: Supervise and develop staff; set performance expectations and ensure quality oversight; standardize workflows and streamline processes to improve accuracy, turnaround times, and alignment with program goals.

Requirements

Education and Experience

• 2+ years of experience in operational, financial or administrative roles preferred
• Lead or supervisory experience preferred
• Experience with cross-functional collaboration
• Experience in a compliance driven environment
• Experience with bookkeeping/payments preferred but not required

Knowledge, Skills and Ability

• Proven ability to lead, develop, and motivate teams
• Clearly communicates goals and establishes measurable staff performance metrics
• Strong data analysis and reporting skills
• Excellent organization, communication, and planning abilities
• Able to manage multiple deadlines efficiently
• Effective team player and leader who performs well under pressure
• Demonstrates cultural responsiveness and effectiveness in cross‑cultural settings
• Strong critical thinking, sound judgment, and accurate record keeping
• Able to work independently with minimal supervision
• Intermediate level computer knowledge, MS Outlook, Word, PowerPoint, and Excel required
• Experience with: CRM software such as Salesforce, Docusign, Account software such as Sage IntAcct, preferred but not required

Benefits

**Benefits **

• Health Care Plan (Medical, Dental, & Vision)
• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources