Gather information for patient registration across various ambulatory departments
Verify demographic, insurance, and financial information for patients
Coordinate and arrange for primary care provider approvals for services provided to managed care patients in various Boston Medical Center specialty clinic areas (Pulmonary/Asthma, Infectious Diseases, and Urgent Care Clinics)
Serve in the role of Patient Access Representative in any medicine clinic when needed

Associate's Degree or High School Diploma plus equivalent experience
1-2 years of previous experience in a customer service role within a healthcare setting is preferred
Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers
Demonstrated customer service skills, including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues
Must be able to maintain strict confidentiality of all personal/health sensitive information
Ability to effectively handle challenging situations and to balance multiple priorities
Excellent verbal communication skills
Able to communicate effectively in writing
Basic computer proficiency, including the ability to access, enter, and interpret computerized data/information

Managed Care Service Representative

Key skills