Answer incoming phone calls
Place outbound calls, as necessary
Respond to voicemail and email inquiries
Investigate and resolve issues or problems for the sales field, providers, or other internal customers
Manage and resolve customer complaints, identify, and escalate high priority issues to management
Work as a team to identify process improvements and document new procedures for growth
Provide external support to Alternate Channels of our business
Maintain current knowledge of changes to sales policies, organizational structure, and territory assignments, as well as communications on sales strategy and initiatives

High School Diploma or General Education Degree (GED)
3+ years of customer service experience, preferably in an inbound/outbound contact center in the healthcare industry
3+ years of experience working in a sales or customer service environment specialized in providing an exceptional customer experience
Must be 18 years of age or older
Authorization to work in the United States without sponsorship
Demonstrated ability to perform the Essential Duties of the position with or without accommodation

paid time off (including days for vacation, holidays, volunteering, and personal time)
paid leave for parents and caregivers
retirement savings plan
wellness support
health benefits including medical, prescription drug, dental, and vision coverage

Customer Support Specialist II

Key skills