Key skills
SAPAgileChange ManagementCollaboration
About this role
Role Overview
- Provide L2/L3 AMS support for SAP PLM incidents, service requests, and problems.
- Support and maintain: Product master data BOM management Document Management System (DMS) Change Management processes
- Resolve issues within agreed SLAs and perform root cause analysis.
- Handle minor configuration changes and functional enhancements.
- Support integrations with SAP modules such as MM, PP, QM.
- Assist users with troubleshooting, functional guidance, and system usage.
- Participate in testing, regression support, and documentation updates.
- Work with IT and business stakeholders to ensure system stability and compliance.
Requirements
- 5+ years in SAP PLM
- Strong experience in SAP PLM support (AMS environment)
- Hands-on knowledge of BOMs, DMS, and Change Management
- Experience with SAP ECC and/or S/4HANA
- Understanding of ITIL-based support processes
- Experience using incident management/ticketing tools
- SAP PLM certification (preferred)
Benefits
- Flexible work arrangements
- Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- Support needed for the realization of business goals
- Stable employment with a great atmosphere and ethical corporate culture