Collaborate with Team Members: Work together to provide excellent customer care and identify growth opportunities
Professionalism and Discipline: Maintain a high level of professionalism and discipline when interacting with both external and internal customers
Project Delivery: Ensure timely and successful delivery of projects, consistently meeting due dates
Inbound Communication: Answer inbound phone calls and monitor inbound emails from customers and franchisees
Work Queue Management: Monitor the work queue, make outbound calls to customers to set appointments as needed, and enter, process, and schedule work orders throughout your shift
Outbound Calling: Proactively make outbound calls to set customer appointments
Team Assistance: Assist other teams within the Call Center as assigned

1+ years of working experience in customer service or a related field
Basic knowledge of Microsoft Office Suite (TEAMS, One-drive, SharePoint) is required
Must be able to lift a minimum of 25 lbs
Proficient in Spanish preferred (reading, writing, and speaking)

National Account Representative

Key skills