CS Business Transformation Product Owner

Role Overview

• The Transformation Product Owner drives the strategic vision and product roadmap for Customer Success Business Systems
• Own the full product lifecycle from process innovation to system delivery
• Create and prioritize the technical backlog to maximize ROI
• Automate complex operational workflows and deliver measurable efficiency gains (KPIs) for the CS organization
• Manage enterprise projects with multiple stakeholder groups through clearly defined project plans, organized communication, transparent decision and risk management
• Own the roadmap for CS business systems
• Define and track project and product KPIs
• Act as the final authority on accepting completed stories ensuring they meet business requirements
• Serve as the bridge between business stakeholders and technical delivery teams
• Engineer optimized 'to-be' process designs that leverage automation and AI to solve root-cause business problems
• Lead the strategy and execution of change management plans

Requirements

• Bachelor's degree
• Business Administration, Computer Information Systems, Healthcare Management, or related fields
• 3-5+ years of professional experience in Product Management, Business/Systems Analysis, Project Management, or Process Improvement
• Minimum 1 year of experience working with technology teams, specifically managing backlogs and roadmaps for business systems on an Agile Scrum development team
• Demonstrated experience leading large-scale business process transformation projects (e.g., Lean Six Sigma Green Belt or equivalent experience preferred)
• Technical Aptitude: Ability to "speak the language" of developers (understanding data models, APIs, and system architecture) to effectively manage a technical backlog without being a developer
• Experience working with Jira, Lucidchart, Google Slides, and Salesforce
• Strategic Financial Acumen: Experience building business cases, calculating ROI for feature requests, and managing product value streams
• Data-Driven Mindset: Proficiency in using operational analytics (e.g., Domo, Tableau, Excel) to identify trends, justify roadmap decisions, and measure the success of delivered projects
• Leadership: Proven ability to lead cross-functional teams without direct authority, influencing stakeholders at all levels from end-users to VPs
• Innovative Mentality and Culture Building: Proven experience as a problem solver who can lead innovative collaboration and create a shared vision that addresses a business need
• Certified Scrum Product Owner or Professional Scrum Product Owner
• Certified Agile Scrum Master
• PMP Certification
• Six Sigma Certification

Tech Stack

• PMP
• Tableau

Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
• 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation
• After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep
• Generous Paid Time Off and Paid Parental Leave programs
• Company paid Life and Disability benefits
• Flexible Spending Account, and Employee Assistance Programs
• Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
• Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
• Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
• Hybrid office-based roles and remote availability for some roles
• Weekly catered breakfast and lunch
• Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters