CX/UX Design Manager – Nursing

Role Overview

• Own UX strategy for key Nursing initiatives across education and practice portfolios
• Use iterative discovery and experimentation to reduce product risk by validating value, business viability, usability, and feasibility early and continuously
• Frame complex or competing inputs into clear problem statements and opportunity areas
• Initiate and lead PreVis / visioning workshops to align teams on future-state experiences and priorities
• Bring UX into the earliest stages of product thinking, shaping problems before solutions are defined
• Partner closely with Product, Engineering, and AI teams to ensure feasibility, quality, and follow-through
• Collaborate closely with UX Research to ensure that insights guide strategic decisions and direction, and that proposed solutions are thoroughly validated
• Guide work from strategy through execution, including concepts, roadmaps, and shipped experiences
• Stay hands-on when needed , particularly during early discovery or high-ambiguity initiatives
• Design across end-to-end journeys, workflows, and platforms
• Embed accessibility (WCAG) into UX thinking and delivery from the start
• Reinforce consistent UX patterns and experience quality across the Nursing and broader Health ecosystem
• Help shape agentic and AI-enabled experiences that are usable, trustworthy, and grounded in real nursing workflows
• Lead and develop UX designers, setting clear expectations and providing ongoing coaching
• Evolve team structure and engagement models as the business scales
• Manage day-to-day resourcing, including oversight of contractors and external partners
• Demonstrate responsible stewardship of allocated resources and delivery commitments
• Foster a collaborative, outcomes-oriented UX culture
• Act as a change agent , increasing UX maturity across partners and teams
• Influence without authority through credibility, clarity, and strong facilitation
• Represent UX effectively in cross-functional and leadership forums
• Communicate progress, risks, tradeoffs, and recommendations in executive-ready narratives

Requirements

• Experience leading UX in complex, ambiguous product environments
• Strong facilitation skills with a track record of driving alignment and decisions
• Ability to influence cross-functional partners without formal authority
• History of impactful, user-centered product experiences
• Strong product thinking and business awareness
• Comfort operating as a player-coach
• Preferred Experience in healthcare, education, or other regulated industries
• Familiarity with accessibility and inclusive design practices
• Experience contributing to AI-enabled or emerging technology experiences
• Background in systems thinking or service design
• Technical & Craft Foundations
• Experience working with design systems and scalable UX patterns
• Working knowledge of WCAG accessibility standards
• Proficiency with Figma and current Figma best practices (auto-layout, local-components, selection, etc.)
• Adobe Creative Suite familiarity a plus
• Understanding of agile development and complex, cross-functional delivery
• Foundational knowledge of HTML5 and CSS3 to support effective collaboration with Engineering
• Experience or working knowledge in the AI space, including designing or partnering on AI‑enabled experiences and understanding implications for usability, trust, and workflow integration

Benefits

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave