Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement.
Supports value our customer campaigns such as customer satisfaction surveys, contract renewals, or other initiatives.
Uses active listening, empathy and assumes ownership of customer issues through to resolution.
Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues.
Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast.
Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate.
Meets or exceeds budgeted retention goals for all product lines.
Demonstrates strong problem solving and communications skills.

High School Diploma / GED
2-5 Years relevant work experience
Skills: Adaptability, Communication, Critical Thinking, Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization

Retention Sales

Key skills