Lead vision and strategy for agentic and multi-modal experience systems, ensuring solutions scale across products, platforms, and GTM surfaces
Define and evolve interaction patterns and frameworks for chat, UI, and hybrid experiences, including agent behavior, task execution, and system feedback
Independently frame ambiguous problems and drive complex initiatives from definition through delivery, particularly in emerging areas such as AI-driven and personalized experiences
Partner closely with product, engineering, research, machine learning, and platform teams to deliver cohesive, end-to-end experiences that integrate agent capabilities into real workflows
Shape cross-functional roadmaps by synthesizing research, customer needs, and business objectives into scalable design strategies
Raise the bar for design quality across interaction, usability, and system coherence, influencing standards beyond immediate project teams
Mentor and coach designers across teams, elevating craft, systems thinking, and strategic judgment at a program or organizational level
Explore and apply AI-driven workflows and emerging technologies to improve both the design process and customer experience
Communicate complex ideas clearly to senior stakeholders, contributing to shared understanding, alignment, and best practices across the organization

8+ years of experience designing and delivering digital experiences within complex, multi-product ecosystems
Deep expertise in systems design, interaction design, and information architecture, applied to large-scale problems
Demonstrated ability to influence and align senior stakeholders across product, engineering, and design, using strong communication, storytelling, and stakeholder management to drive clarity and decisions in complex, cross-team environments
Demonstrated ability to shape product or platform direction through design-led strategy
Proven ability to lead through influence in highly cross-functional environments, including with senior stakeholders
Portfolio demonstrating systems thinking, multi-modal experience design, and impact across multiple teams or initiatives
Experience mentoring designers and raising the quality bar across teams or programs
Comfort operating in ambiguous, fast-moving environments
Strong design judgment grounded in user needs, business context, and scalable principles
Curiosity and adaptability, with experience exploring or integrating AI-enabled tools and workflows into design practice.

Principal User Experience Designer

Key skills