Participates in the review and response of proactive sales opportunities and RFPs
Understands and interprets customer business needs and drivers
Maps the capabilities of our Product and Platform to create a solution that meets customer needs
Determines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps
Engages from requirement gathering phase through implementation with continuous involvement as required
Collaborates with Solution Architects on efforts across development, infrastructure, and security
Assists with onboarding and mentoring of Solution Engineers
Facilitates the intake process for customer-initiated enhancement requests
Manages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise that is above and beyond our Customer Care Team and/or Account Management team.

5+ yrs of sales engineering, solutions consulting, or implementation consulting experience
Bachelors degree in Technology, Engineering or Hospitality Management desirable
5+ yrs Experience in Hospitality/Distribution industry
Experience with project management or implementing complex or enterprise level projects
Experience with SaaS software technology
Ability to discuss security, privacy, and compliance concepts such as SOC2, ISO 27001, GDPR, data residency, and access controls

Solutions Engineer – EMEA

Key skills