About this role

Provide solution engineering support for all field resources including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives.
Responsible for lifecycle sustaining engineering support (discovering, solution and proposal).
Handle moves, adds and changes (MACD).
Provide sustaining engineering support for large complex solutions.
Support activities related to account development.
Capture customer technical requirements and translate to internal architecture templates.
Collaborate with the product team and customers on load/stress and fail-over testing for high-availability deployments.
Drive continuous technical improvement both internally and with customers.
Oversee technical implementation for customer deployment projects.

3+ years of experience as a telecom Solutions Engineer or related role.
Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS).
Experience with SDWAN and SASE design principles.
Proven ability to work independently and lead projects.
Excellent problem-solving and analytical skills.
Strong communication and interpersonal skills.
Reside on the East Coast of the US and able to travel up to 25% annually.

Solutions Engineer

Key skills