Operational Excellence Lead – 9 months contract

Role Overview

• Lead mapping and analysis of key customer, distributor, and service journeys.
• Translate journey insights into actionable improvements.
• Lead process improvement and standardization across operational activities.
• Establish and maintain clear process documentation and governance.
• Identify and implement automation opportunities in partnership with IT teams.
• Support the definition and execution of digital roadmaps.
• Develop operational dashboards and performance insights.
• Support operating model alignment and embed new ways of working.
• Provide structured delivery support to the Head of Operations.

Requirements

• Bachelor’s degree in Business, Operations, Engineering, or related field.
• Minimum 10 years’ progressive experience in insurance, financial services, or other regulated industries.
• Professional Certifications: Lean Six Sigma Black Belt or Master Black Belt, Certified Insurance Professional, Project Management Professional (PMP®), Certified Change Management Professional (e.g., Prosci® Change Management Certification).
• Proven experience managing, mentoring, and inspiring large operations teams.
• Track record of leading structured operational transformation initiatives.
• Deep understanding of global insurance markets and regulatory requirements.
• Fluency in English; proficiency in additional market-relevant languages is highly valued.

Tech Stack

• PMP

Benefits

• Health insurance
• Flexible work arrangements
• Professional development