Role Overview

Deliver technology services and solutions that achieve strategies and business goals including insights and analytics on the Pulse Service platform
Crafting and building secure, scalable solutions on the Salesforce.com (SFDC) Platform working with other Platform/Product Owners, Architects, and within the broader technology team to develop products aligned with standard methodologies
Support the development of the PSP Platform at Amgen
Stay abreast of the Salesforce roadmap and capabilities
Provide feedback to and develop standard methodologies
Optimize engineering or release processes
Collaborate with various teams such as program management, development teams, operations, customer service, sales, brand/marketing, legal, and safety, to lend clarification and support to requirements definition at all stages of the product life cycle
Recommend strategic technology solutions that align with patient services strategy and achieve the greatest business impact
Handle day to day development activities on the salesforce.com platform using Apex, Visual Force, Lightning Web Components and Aura
Support the creation of customizations and integrations required to solution delivery
Lead major projects as a solution architect and guide/mentor junior resources within the team
Model data structures aligning closely with health cloud and service cloud objects
Develop custom applications using APEX, JavaScript, Visual Force, AJAX, HTML, CSS
Apply standard methodologies and experience to build Salesforce.com applications
Understand Salesforce security and apply the Organization-Wide Default, sharing patterns, profiles or permissions to your applications
Communicate software and system designs using UML
Collaborate with team members to apply abstractions and service-orientation to foster scalability
Develop Test classes and automation to validate business logic and avoid production issues
Work closely with other developers in the team including business analyst, QA analyst and project managers
Research Salesforce.com capabilities as needed to suit business requirements, and provide a gap analysis
Develop estimates for projects
Experience with Amazon Web Services and/or Amazon Connect

Requirements

Doctorate degree OR Master’s degree and 3 years of development experience
Bachelor’s degree and 5 years of development experience
Associate’s degree and 10 years of development experience
High school diploma / GED and 12 years of development experience
Experience with SFDC Service Cloud/ Health Cloud in a call center environment
Working in a regulated industry such as healthcare or life sciences
Ability to work in a changing environment and prioritize multiple projects simultaneously
Superb interpersonal skills to work across and up through the organization, including partner/customer concern and mitigation of issues, risks, and business impacts
Advanced problem-solving capabilities and the ability to use constraints as opportunities
Working understanding of Agile, Scrum, Design Thinking, and Lean Startup principles
Experience with Tableau and other reporting and analytics tools
2+ years of experience developing and customizing Salesforce.com application via web services, Apex, SOQL, Aura, Lightning Web Components, Visual Force, Visual Studio Code, IDE, Data Loader, Reports and Dashboards
4+ years of working with clients and vendors developing solutions and supporting projects from requirements capturing to release management
Experience integrating Salesforce.com with other applications
Salesforce and/or AGILE Certifications.

Tech Stack

AWS
Cloud
JavaScript
SFDC
Tableau

Benefits

A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
group medical, dental and vision coverage
life and disability insurance
flexible spending accounts
A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
Stock-based long-term incentives
Award-winning time-off plans
Flexible work models where possible.

Technical Sales Engineer

Key skills

About this role