Director, Business Process Re-Engineering

Role Overview

• Define and lead the BPR strategy aligned with business objectives, customer expectations, and global standards.
• Establish a multi-year transformation roadmap focused on process optimization, digitization, and scalability.
• Lead, coach, and develop a team of Business Process Specialists across multiple domains.
• Oversee the design and optimization of core processes spanning: Lead-to-Order (Sales Operations) Order-to-Deployment (Deployment/Installation) Plan-to-Deliver (Supply Chain) Issue-to-Resolution (Support Services)
• Ensure processes are integrated, standardized, and aligned across functions and geographies.
• Lead process mapping, value stream analysis, and re-engineering initiatives to eliminate inefficiencies and redundancies.
• Drive adoption of best practices, lean methodologies, and automation.
• Identify and implement opportunities for cost reduction, cycle time improvement, and service enhancement.
• Partner with BTS and product teams to align business processes with system capabilities (ERP, CRM, field service, and deployment tools).
• Drive requirements definition and ensure successful implementation of process-enabling technologies.
• Champion digital transformation, including workflow automation, analytics, and AI-driven insights.
• Ensure processes are designed to meet the operational realities and expectations of large QSR clients.
• Improve deployment speed, service responsiveness, and issue resolution timelines for customers.
• Act as a liaison between internal teams and customer stakeholders to resolve systemic issues.
• Establish governance frameworks, KPIs, and process ownership models.
• Ensure adherence to standardized processes while allowing flexibility for key customer requirements.
• Lead process compliance and audit readiness efforts.
• Lead change management efforts associated with process transformation initiatives.
• Ensure effective communication, training, and adoption of new processes and tools.
• Manage stakeholder resistance and drive alignment across functions.

Requirements

• Bachelor’s degree in Business, Engineering, Supply Chain, Information Systems, or related field (MBA or equivalent preferred)
• 10–15+ years of experience in business process re-engineering, operations, or transformation roles
• Proven experience leading large-scale process transformation initiatives in a technology-enabled environment
• Experience managing cross-functional teams in complex, matrixed organizations
• Strong familiarity with end-to-end operational processes including sales operations, supply chain, deployment, and support
• Experience working with enterprise systems (ERP, CRM, field service management platforms)
• Exposure to QSR, retail, or multi-site deployment environments is highly desirable
• Demonstrated experience engaging with large enterprise customers

Tech Stack

• ERP

Benefits

• an annual market competitive bonus program
• our “Thrive Program” which includes a suite of flexible work options
• time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions)
• a Global Wellness paid day off to recharge
• a “Give Back Day” to allow our Crew an opportunity to make an impact in the community