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Operations Manager – Customer Experience at Rockstar | JobVerse
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Operations Manager – Customer Experience
Rockstar
Remote
Website
LinkedIn
Operations Manager – Customer Experience
United States
Full Time
2 weeks ago
$120,000 - $150,000 USD
Visa Sponsor
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Key skills
Communication
About this role
Role Overview
Own what it feels like to be a customer—end to end
Set standards for customer interaction and build systems to achieve them
Constantly improve the customer experience and build automations
Equip delivery partners to be brand ambassadors
Ensure the right product is in the right place at the right time
Keep retail operations running smoothly and promote in-store experiences
Requirements
4+ years of work experience in CX, operations, or logistics at a high growth physical goods business
Experience managing 3PLs and external partners
Comfortable in the data and build dashboards to drive decisions
Evaluated and rolled out tools across CX or operations
Clear communication skills, aligning teams and getting things done
Scrappy and pragmatic, moving fast and focusing on what matters
Benefits
Includes equity
health benefits
unlimited PTO
a fully stocked fridge
Apply Now
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