Manage small to mid-sized client implementations or specific workstreams within larger projects.
Support client onboarding activities including kickoff meetings, timelines, and status updates.
Gather client requirements and assist in translating business needs into system configurations and setup activities.
Guide clients through standard onboarding processes, ensuring clarity on timelines, roles, and expectations.
Develop and maintain project plans, timelines, and task tracking using established tools and templates.
Monitor project progress, identify risks, and escalate issues to senior team members as needed.
Coordinate cross-functional activities across Product, Engineering, Operations, and Support teams.
Ensure system configurations and setups are completed, tested, and validated prior to go-live.
Serve as a primary point of contact for day-to-day client communication during implementation.
Provide regular status updates and ensure stakeholders are informed of progress, risks, and next steps.
Support user acceptance testing (UAT) and assist clients during go-live preparation and execution.
Help address client questions and ensure a positive onboarding experience.
Follow established implementation methodologies, tools, and best practices.
Contribute feedback to improve processes, templates, and client experience.
Maintain accurate project documentation and reporting.
Participate in team training and development activities to build implementation expertise.

2–4 years of project coordination, project management, or client-facing experience.
Exposure to SaaS, software implementation, or onboarding environments preferred.
Familiarity with project management tools such as Smartsheet, Jira, or Microsoft Project.
Working knowledge of implementations involving configuration, data setup, or integrations is a plus.
CAPM, PMP (in progress), or Agile certification is a plus but not required.

Implementation Project Manager

Key skills