Answer incoming company phone calls in a professional and courteous manner.
Document key details from calls and route requests to the appropriate team members.
Monitor and respond to general company email inquiries.
Maintain organized communication records and notes within internal systems.
Ensure inquiries are handled promptly and accurately.
Provide friendly and professional assistance to homeowners, association boards, vendors, and internal staff.
Address basic inquiries related to community association services.
Apply problem-solving skills to resolve simple issues when possible.
Escalate complex matters to the appropriate internal team members.
Assist with posting HOA financial reports and documents to community websites as the VA gains experience.

1–2+ years of experience in customer service, administrative support, or virtual assistance preferred.
Excellent verbal and written English communication skills.
Strong phone etiquette and ability to communicate professionally with clients and vendors.
Highly organized with strong attention to detail.
Ability to manage multiple tasks and prioritize requests effectively.
Comfortable learning new software platforms and internal systems.
Reliable internet connection and a quiet workspace for handling calls.
Positive attitude and strong team-oriented work ethic.

Community Support Virtual Assistant

Key skills