Own the CX Tech stack from end to end, continually identifying areas for tool consolidation, growth, and optimization.
Ensure our CSMs/Sellers have the most automated and efficient workflows by defining program controls, processes, and governance structures for all systems.
Leverage AI to streamline and standardize project methodologies and productivity tools across the CX organization to drive continuous improvement.
Work with stakeholders to determine the best strategy for tool utilization, partnering with Enablement to address targeted areas for improvement.
Own the success metrics of each tool you own, ensuring maximum ROI and tracking user adoption.
Collaborate with counterparts in product, product marketing, finance, and marketing to carry out change management for system rollouts and integrations.
Operate in a proactive and flexible manner, with the ability to lead multiple projects at once and pivot quickly when priorities change.

3+ years in a CX Operations, Revenue Operations, Program Management, or similar role; strong preference for experience with project management.
Experience overseeing a portfolio of related projects and managing high-level dependencies.
Proficient building working models based on complex data sets.
Track record of using data to transform business processes.
Excellent intrapersonal skills; ability to serve as the primary point of contact for executive sponsors and department heads, working well with all levels of employees.
You can say "no" to a stakeholder in a way that makes them feel heard and supported.
You see the complex web of dependencies before they become problems.
Proven track record of managing complex, cross-functional projects impacting Customer Success, Support, or Professional Services teams.
Must be a self-starter, creative, high energy, and comfortable running an initiative in a start-up paced software company.

RevOps Applications & Automation Manager

Key skills