Act as the senior strategic partner for key clients, building trusted relationships with senior stakeholders.
Lead the development of long-term client strategies that align with business goals and market trends.
Drive client growth through proactive identification of new opportunities, upselling, and cross-selling.
Lead quarterly and annual strategic planning sessions with clients, delivering insight-led recommendations.
Champion the agency’s full creative, social, and influencer offering in a compelling and future-facing way.
Own revenue forecasting, growth planning, and commercial performance of the client hub.
Lead high-value new business pitches and strategic responses to briefs.
Guide the strategic direction of campaigns, ensuring alignment with client objectives and market dynamics.
Lead, mentor, and inspire a team of Account Directors and Managers, fostering a high-performance culture.
Represent the agency at industry events, panels, and thought leadership forums.

6-8+ years of experience in client leadership roles within a creative, digital, or social agency.
Proven track record of growing client accounts and leading strategic transformation.
Deep understanding of social media, influencer marketing, and digital innovation.
Strong commercial acumen with experience in forecasting, budgeting, and business planning.
Exceptional communication, negotiation, and leadership skills.
A strategic thinker with a passion for innovation and client success.
Proficient in business tools including Keynote, Excel, and Google Workspace.

Dynamic working: To keep that work-life harmony in check, we're flexible on where and when you work
Private medical insurance: To keep you fighting fit and give you and your family peace of mind.
Income protection: We know it feels good to be covered, just in case.
Calm Subscription: Now more than ever, it’s important to mind your mind!
25 days annual leave: This increases to 27 days after three years with us, and then increases every subsequent year up to a max. of 30 days
Christmas closure: No need to save holiday days for the Christmas closure period. It's on us!
Birthdays off: One extra day to celebrate your big day
Summer hours: Between June and Aug we finish at 15.00 every Friday.
Online coaching and mental health support: Unlimited via OpenUp
Remote Working: Work abroad for up to one month a year.
Performance & Salary: Reviewed twice a year for everyone.

Business Director

Key skills