Provide expert support and consulting for D365 F&O Supply Chain modules (Inventory Management, Procurement and Sourcing, Sales and Marketing, Warehouse Management, Asset Management)
Provide priority support for high severity cases identifying options to get past the initial issue and deliver the necessary long-term solution
Collaborate with internal teams and clients as needed for deliver root cause analysis for these cases
Monitor and respond to incidents and service requests within defined SLAs
Evaluate reported issues to identify where they stem from and work with the necessary team to resolve
Prepare/maintain support documentation, configuration guides and process documentation
Support implementation of enhancements through the full software development life cycle, hotfixes and service updates
Support period-end/year-end business activities
Guide clients on best practices for configuration/processes and internal controls within D365 F&O
Continuous self-learning of new features/functionality/technologies as well as guiding younger team members on their cases/career

Bachelor’s or Master’s degree in Supply Chain, Business, Information Technology, or related field
Minimum 5 years of hands-on experience with D365 F&O
Strong functional knowledge of D365 F&O SCM modules (Inventory, Procurement, Product Information Management, Warehouse Management)
Microsoft certifications for Dynamics 365 Supply Chain Management (preferred)
Exceptional analytical and problem-solving skills, meticulous attention to detail and collaborative teamwork abilities
Clear, confident English communication – comfortable engaging directly with U.S. counterparts during the alternate shift
Ability to manage multiple client expectations and work in a fast-paced environment
Ability to work independently with minimal supervision
Experience supporting integrations between D365 SCM and 3PL, shipping carriers, or EDI platforms
Familiarity with manufacturing and distribution best practices
Experience with multi-entity or global deployments

SCM Manager – Microsoft Dynamics 365 F&O

Key skills