Sales Development Manager (Outreach Coordination)

OneImaging is addressing the inefficiencies in the radiology sector with a concierge approach to medical imaging. They are seeking an Outreach Coordination Manager to lead a team focused on enhancing member engagement and conversion rates through effective outreach strategies.

Responsibilities:

• Manage, coach, and develop the Outreach Coordinator team to deliver strong daily execution and consistent performance
• Set clear daily outreach expectations and conversion goals, and hold the team accountable to performance against them
• Monitor key funnel metrics to identify trends, gaps, and opportunities for improvement
• Develop and refine call scripts, talk tracks, and objection-handling strategies to improve member engagement and conversion outcomes
• Review team performance regularly, deliver actionable coaching, and support ongoing skill development
• Provide weekly reporting and insights on experiment performance, including progress against key metrics and recommendations for optimization
• Partner closely with Member Services, Product, and other cross-functional teams to identify operational friction and improve the member journey
• Help build a disciplined, high-accountability team culture grounded in empathy, execution, and continuous improvement
• Conduct high-volume outbound outreach to members preparing to schedule imaging exams, convert member outreach into scheduled imaging appointments, and deliver a consistently high-quality member experience across every interaction

Requirements:

• Experience as an SDR/BDR team lead, inside sales team lead, or in another frontline outbound sales leadership role
• Proven experience managing high-volume outbound activity and driving performance against conversion goals
• Strong coaching and performance management skills, with the ability to develop early-career team members through clear feedback and accountability
• Comfortable using funnel metrics and activity data to diagnose issues, prioritize interventions, and improve outcomes
• Excellent communication skills and sound judgment in a fast-paced, highly execution-oriented environment
• Highly organized, operationally strong, and motivated by measurable performance improvement
• Excited by the opportunity to help improve access, affordability, and experience in healthcare