Review, analyze and recommend payment solutions for customers that are past due
Responsible for maintaining delinquency levels, repossession volumes and charge off accounts
Provide customer service for current DTF customer, specifically those with restrictions to be handled in Mexico
Analyze borrowers’ financial performance and negotiate payment solutions on delinquent accounts
Collect delinquent payments from Small Fleet customers while adhering to regulatory requirements
Analyze financial performance of borrowers and prepare proposal for consideration of debt relief/restructure
Provide coaching and feedback to Mexico colleagues to ensure shared delinquency/repossession/charge off goals are met
Negotiate payment solutions and provide customer service for those accounts remaining in the Market due to licensing restrictions

1-2 years experience or 4 years experience in lieu of a degree
1 year experience in a collateral-based collections environment required
1 year of customer service experience
Customer Focus; Problem Solving and Analysis; Ability to negotiate payment resolutions
Attention to Detail
Relationship Building
Microsoft Office

401k company contribution with company match up to 6 % as well as non-elective company contribution of 3
7% depending on age
starting at 4 weeks paid vacation
13+ calendar holidays
8 weeks paid parental leave
employee assistance program
comprehensive healthcare plans and wellness programs
onsite fitness (at some locations)
tuition assistance and volunteer paid time off
short-term and long-term disability plans

Loss Mitigation Analyst

Key skills