Oversee daily operational activities across designated service lines or departments, ensuring effective delivery of care and services.
Lead initiatives to improve patient satisfaction, staff engagement, and service delivery outcomes.
Analyze operational workflows and patient feedback to identify opportunities for improvement and innovation.
Partner with clinical and administrative teams to implement process improvements and optimize resource utilization.
Develop and manage departmental budgets, ensuring financial accountability and alignment with strategic goals.
Monitor performance metrics related to access, quality, safety, and experience to inform decisions and drive improvements.
Champion a culture of service excellence and continuous improvement across all levels of the organization.
Coordinate staff training and development programs focused on patient-centered care and operational best practices.
Serve as a key liaison between patients, staff, leadership, and external stakeholders to resolve issues and promote positive relationships.

Bachelor's Degree in Healthcare Administration, Business Administration, or Nursing required
5 years of leadership experience in healthcare operations, patient experience, or service line management required
3 years of experience in managing multi-disciplinary teams, improving operational processes, and leading culture or experience-focused initiatives required
Strong knowledge of healthcare operations, quality improvement, and service excellence frameworks.
Proficient in data analysis, reporting tools, and performance management.

Director, Specialty Operations

Key skills