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Contract Deal Desk Analyst at Customer.io | JobVerse
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Contract Deal Desk Analyst
Customer.io
Remote
Website
LinkedIn
Contract Deal Desk Analyst
California, United States of America
Contract
2 weeks ago
$40 USD
No Visa Sponsorship
Apply Now
Key skills
SaaS
Salesforce
CRM
Communication
Customer Success
Sales
About this role
Role Overview
Review, structure, and approve deals to ensure alignment with pricing strategy, discount policies, and commercial terms
Partner with Sales and Customer Success teams to navigate non-standard deal requests and provide guidance on approvals
Collaborate with Finance and Legal to ensure contract compliance and a smooth deal execution process
Maintain and improve the quote-to-cash process by identifying bottlenecks and recommending process improvements
Manage and track deal submissions in Salesforce and related tools, ensuring data integrity and accurate reporting
Support revenue forecasting and deal reporting through consistent data hygiene and documentation
Partner with RevOps to maintain and optimize pricing and approval workflows in our systems
Provide extended Sales support during end of month and end of quarter close
Provide insights and feedback on deal trends to inform strategic decision-making
Requirements
2–4 years of experience in a Deal Desk, Sales Operations, or Revenue Operations role (preferably in SaaS)
Strong understanding of deal structures, pricing models, and contract management processes
Proficiency with CRM systems (Salesforce required) and CPQ tools (DealHub)
Strong analytical, communication, and problem-solving skills
Ability to work cross-functionally and manage multiple priorities with precision
Experience supporting global GTM teams is a plus
Located in the United States or Canada and able to work core hours aligned with Pacific Time (PST)
Benefits
Contractors at Customer.io are treated as integral members of the team
Opportunities to collaborate cross-functionally
Contribute to key projects
Make an immediate impact
Apply Now
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