Develop and manage comprehensive launch plans, including timelines, milestones, and deliverables
Work closely with product management, engineering, marketing, sales, customer support, and other teams to ensure all launch activities are coordinated and executed smoothly
Identify potential risks and issues related to product launches and develop mitigation strategies
Serve as the primary point of contact for all launch-related communications
Create and maintain detailed launch documentation
Coordinate the development and delivery of training materials and sessions for internal teams
Oversee final quality checks and ensure that all launch activities meet established standards and requirements
Conduct post-launch evaluations to assess the success of product launches
Continuously refine and improve launch processes and methodologies

Bachelor’s degree in Business, Business Administration, Project Management, or a related field
5+ years of experience in product operations, launch program management, or program management for SaaS software products
Proven success leading complex, cross-functional product launches in fast-paced, scaling organizations
Deep experience managing product and launch workflows in Aha!
Experience operating within Agile or Scaled Agile Framework (SAFe) environments
Demonstrated ability to design, implement, and scale operational and business processes that support product development and go-to-market
Experience managing multiple concurrent initiatives across product, engineering, marketing, sales, and customer success
Demonstrable experience coaching, mentoring, and influencing teams without direct authority

Senior Product Launch Manager

Key skills