Lead the strategy and delivery of a modern Commercial client centric servicing ecosystem
Partner with Commercial business, Servicing and Operations leaders to reimagine Servicing
Create a technology capability roadmap that delivers visibility in service issues
Speed resolution and elevate client experience and colleague productivity
Define the Commercial Bank’s Digital service long-term vision, roadmap and OKR’s
Identify opportunities to modernize, simplify, and automate servicing workflows
Serve as the Digital Product leader for digital servicing capabilities
Translate service transformation opportunities into clear product requirements
Ensure product delivery aligns with client-first principles and regulatory expectations
Collaborate with Commercial Segment Leaders to embed client insights into solution design
Build modern, intuitive service experiences to increase transparency and predictability
Enhance colleague tools to improve workflow efficiency and enable faster service resolution

Bachelor's Degree
7+ years of experience in financial services industry
Experience in development and integration of systems into businesses
12+ years of experience in Product Management, Digital Transformation, Operations, or related fields preferred
Demonstrated leadership in designing and delivering digital service capabilities or large-scale transformation programs
Proven ability to lead cross-functional teams in a matrixed environment
Experience developing multi-year roadmaps and managing complex technology delivery
Strong analytical skills with the ability to leverage data to drive decisions
Exceptional communication, stakeholder management, and executive influence abilities
Experience with Commercial Banking or financial services industry
Background in workflow automation, case management, or digital service technologies

Commercial Bank Digital Service Transformation Director

Key skills