Logistics Coordinator

Role Overview

• Coordinate and confirm daily moving schedules with customers and internal teams
• Monitor live operations and ensure all moves run according to plan
• Adjust schedules in real-time to handle delays, disruptions, or last-minute changes
• Handle inbound calls and customer inquiries with professionalism and empathy
• Provide real-time updates and resolve customer concerns efficiently
• Deliver a high-quality customer experience throughout the moving process
• Issue invoices accurately and in a timely manner
• Follow up on outstanding payments and ensure collections are completed
• Maintain organized workflows, schedules, and operational records
• Use CRM and internal systems to track customer interactions and logistics data
• Prioritize urgent tasks and manage multiple active jobs simultaneously

Requirements

• 2–4+ years of experience in **logistics coordination, operations, or similar roles **
• Experience supporting North American or Canadian customers (preferred)
• Strong English communication skills with a clear, neutral accent
• Ability to work full-time in MST
• Excellent multitasking, organization, and prioritization skills
• Strong problem-solving abilities and customer-first mindset

Nice-to-Have Skills

• Experience with CRM systems or logistics platforms
• Familiarity with Google Workspace (Docs, Sheets, Calendar)
• Understanding of North American logistics challenges (e.g., weather disruptions)
• Sales experience for handling inbound opportunities
• **French **language skills (a plus, but not required)

Benefits

💰 Competitive base salary: Tailored to skillset and experience 🧠 Work directly with mission-driven founders and play a meaningful role in changing students’ lives 🌍 Fully remote role with a consistent UK-based schedule 📚 Be part of a growing team that values learning, impact, and operational excellence 🚀 Career growth in an innovative and high-growth education company