Role Overview
- Coordinate and confirm daily moving schedules with customers and internal teams
- Monitor live operations and ensure all moves run according to plan
- Adjust schedules in real-time to handle delays, disruptions, or last-minute changes
- Handle inbound calls and customer inquiries with professionalism and empathy
- Provide real-time updates and resolve customer concerns efficiently
- Deliver a high-quality customer experience throughout the moving process
- Issue invoices accurately and in a timely manner
- Follow up on outstanding payments and ensure collections are completed
- Maintain organized workflows, schedules, and operational records
- Use CRM and internal systems to track customer interactions and logistics data
- Prioritize urgent tasks and manage multiple active jobs simultaneously
Requirements
- 2–4+ years of experience in **logistics coordination, operations, or similar roles **
- Experience supporting North American or Canadian customers (preferred)
- Strong English communication skills with a clear, neutral accent
- Ability to work full-time in MST
- Excellent multitasking, organization, and prioritization skills
- Strong problem-solving abilities and customer-first mindset
Nice-to-Have Skills
- Experience with CRM systems or logistics platforms
- Familiarity with Google Workspace (Docs, Sheets, Calendar)
- Understanding of North American logistics challenges (e.g., weather disruptions)
- Sales experience for handling inbound opportunities
- **French **language skills (a plus, but not required)
Benefits
💰 Competitive base salary: Tailored to skillset and experience
🧠 Work directly with mission-driven founders and play a meaningful role in changing students’ lives
🌍 Fully remote role with a consistent UK-based schedule
📚 Be part of a growing team that values learning, impact, and operational excellence
🚀 Career growth in an innovative and high-growth education company