Own the end to end renewal lifecycle, ensuring timely and accurate execution of renewal contracts prior to expiration
Drive predictable recurring revenue by meeting or exceeding quarterly and annual retention and booking targets
Forecast renewal outcomes with accuracy, providing clear visibility into in quarter and future revenue performance
Identify and mitigate churn risk early by developing and executing proactive retention strategies across at risk accounts
Influence customer outcomes by aligning renewal strategies with usage trends, adoption signals, and business value realization
Partner with Customer Success and Sales to drive expansion through upsell, cross sell, and add on opportunities
Lead renewal negotiations, ensuring alignment with pricing strategy, governance policies, and contractual standards
Optimize revenue outcomes by managing customer transitions between platforms and minimizing disruption to recurring revenue streams
Resolve escalations and complex customer scenarios with a focus on retention, trust, and long term partnership value
Validate licensing and entitlement accuracy to ensure compliance and eliminate revenue leakage

5+ years of experience in renewals, account management, or quota carrying sales roles within a global technology organization
Proven track record of achieving or exceeding retention, renewal, or revenue targets
Strong ability to forecast revenue accurately and manage pipeline visibility across multiple accounts
Demonstrated expertise in negotiation, conflict resolution, and stakeholder management across customer and internal teams
Experience working with subscription based business models and recurring revenue frameworks
Excellent written and verbal communication skills in English
Ability to manage multiple priorities, navigate ambiguity, and operate with a high level of accountability
Bachelor’s degree or equivalent professional experience

Renewal Manager

Key skills