Operations Manager – Product Sales Division

Role Overview

• Lead, mentor, and develop the Order Management and Logistics teams, ensuring accountability, clarity, and operational excellence.
• Promote a positive, collaborative culture that reflects Riedel’s values of innovation, accountability, and teamwork.
• Represent Riedel Communications Americas in cross-functional projects and global initiatives, acting as the liaison between regional operations and worldwide leadership.
• Oversee the full order lifecycle — from order entry and validation through delivery, invoicing, and documentation.
• Manage all aspects of logistics, including domestic and international shipments, freight forwarding, and carrier coordination.
• Oversee purchasing and vendor relationships, including freight partners, suppliers, and operational service providers.
• Maintain smooth daily office operations and effective communication between Sales, Service, Finance, and HQ teams.
• Foster a culture of continuous improvement by identifying bottlenecks, implementing solutions, and driving operational efficiency.
• Assist Finance and Controlling teams with purchase order management, basic cost analysis, invoice approvals, budget inputs, and reconciliation of expenses.
• Develop, track, and report on KPIs for the Operations team to align performance with organizational goals.
• Actively contribute to strategic planning, annual budgeting cycles, and long-term capacity planning for the Operations department.
• Ensure compliance with applicable U.S. and international regulations, including Customs, import/export rules, and documentation accuracy.
• Apply working knowledge of tariff classifications, Incoterms, HS codes, and valuation requirements.
• Monitor changes in trade regulations and provide proactive guidance to internal teams when relevant.
• Coordinate with Riedel HQ in Germany on production schedules, inventory allocations, and export documentation.
• Ensure compliance with health, safety, and environmental requirements across operational areas.

Requirements

• 5+ years of experience in operations, logistics, or order management — ideally within a technology, manufacturing, or broadcast-related company.
• 3+ years in a leadership role managing cross-functional operational teams.
• Working knowledge of operational finance, budgeting processes, and basic financial controls.
• Solid understanding of supply chain logistics, including international shipping and freight coordination.
• Experience with ERP systems (Navision, SAP strongly preferred).
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication skills; comfortable working with global teams across time zones.
• Proficient in Microsoft Office and collaboration platforms.
• Hands-on, pragmatic, and adaptable in a fast-paced environment.

Tech Stack

• ERP

Benefits

• Health insurance
• Retirement plans
• Paid time off
• Flexible work arrangements
• Professional development