You will be responsible for multiple robotic assembly systems deployed to a major tech customer
You will be interacting with customer and customer manufacturing partner about performance of our equipment
You will be collecting customer feedback and sharing it within our organization as part of continuous improvement process and product roadmap development
You will be the primary interface between a team of remote technical experts and those on the line which includes field service engineers and customer production leads
Use your troubleshooting skills, live data, diagnostic tools, and customer feedback to assess hardware and software anomalies and determine corrective actions
Maintain status reports at various levels of detail and synthesis
Educate and train customers on device operation, maintenance, troubleshooting and repair
Provide excellent customer service, actively listen to customer concerns, and address issues

Experience in an automation and robotics environment
Bachelor’s Degree (Mechanical or Electrical Engineering); Associate degree with equivalent years of experience may be considered.
Automation, robotics, and PLC experience
Understanding of Recipe Debug
Experience using Vision systems for inspection and point of interest interpolation
Confidence around electro-mechanical systems and a zest for diagnosing new systems with complex failure modes
Technical documentation experience (reading, creating, editing)
Ability to diagnose and repair complex mechanical systems
Capable of following electrical and mechanical drawings
Self-starter with ability to work productively with minimal supervision
Calm, collected demeanor and commitment to customer service

Site Automation Engineer

Key skills