PHS Billing Analyst II

Role Overview

• Manage a portfolio of 20–25 large client accounts, providing end‑to‑end billing support across the life of each policy
• Serve as the primary billing contact for assigned clients through direct communication (no shared inbox or call queue)
• Handle all billing functions, including invoicing, payment reconciliation, deductions, research, and discrepancy resolution
• Conduct ongoing and event‑driven audits, including Open Enrollment audits, to ensure billing accuracy and compliance
• Partner with internal teams and clients through meetings, reporting, and analytics to resolve issues and meet client expectations

Requirements

• Education: High School Diploma required. Bachelor’s degree preferred.
• Experience: At least 3 years of accounting or complex finance experience.
• 5 years of customer service or account management experience.
• Intermediate proficiency with Microsoft Excel, Word, Outlook and OneNote.
• Extensive understanding of the cross‑departmental implications of contract and billing issues.
• Strong customer-facing presentation skills and oral/written communication skills.
• Prior experience with voluntary benefits is preferred.
• Salesforce experience is preferred.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions
• An annual incentive bonus plan
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure
• A supportive, responsive management approach and opportunities for career growth and advancement
• Paid parental leave and adoption/surrogacy assistance
• An employee giving program that double matches your donations to eligible nonprofits and schools