Works with business leadership to understand objectives, operational processes, gaps, and challenges.
Analyzes routine business issues using data from internal and external sources.
Develops reports for leadership on performance and characteristics of various aspects of the business.
Conducts business diagnostics to identify, quantify, and prioritize specific process improvement and change targets.
Develops recommendations to streamline processes, reduce costs, enhance effectiveness, and improve client experience outcomes.
Delivers recommendations to process owners/stakeholders.
Engages with Operations colleagues, business owners, and stakeholders to craft and execute process improvement project plans.
Supports process improvement implementation through education, training, or other means.

BA/BS degree and 2-4 years’ relevant experience OR equivalent combination of education and experience

Commercial Strategy Analyst

Key skills