Vice President, Software Engineering – Contact Center Platform
Westlake, North Carolina, United States of America
Full Time
2 weeks ago
No Visa Sponsorship
Key skills
AILeadershipCommunication
About this role
Role Overview
- Lead vision, strategy, and execution of omni-channel contact center platform
- Provide executive leadership for multiple engineering teams responsible for core contact center capabilities
- Own architectural roadmap, establish engineering standards, and champion engineering excellence
Requirements
- 15+ years of IT experience, including senior technology leadership roles
- Proven success leading large, globally distributed engineering organizations
- Deep domain expertise in contact center technologies
- Strong technical foundation in telephony and real-time communications
- Experience driving adoption of speech recognition and conversational AI
- Exceptional leadership, communication, and influence skills
Benefits
- Hybrid work environment, requiring onsite work every other week
- Executive leadership and accountability across engineering teams
- Supportive culture for continuous improvement and engineering excellence