Key skills
AgileScrumProject ManagementCommunication
About this role
Role Overview
- Maintain and update all project boards in ClickUp and other PM tools daily, ensuring all data is accurate and audit-ready
- Own project data integrity and reporting — dashboards must reflect real-time status across all active engagements
- Track deliverables, milestones, and deadlines; proactively flag risks, blockers, and capacity issues
- Maintain and refine project documentation, SOPs, process templates, and onboarding materials
- Produce weekly and monthly project health reports for internal and client-facing stakeholders
- Coordinate and schedule all internal and client-facing meetings (standups, sprint ceremonies, check-ins, QBRs)
- Monitor and manage the help desk queue in HubSpot, ensuring all emails and tickets are handled within SLA
- Act as a key escalation and coordination point between account managers, leads, and clients
- Ensure no communication (emails, tickets, meetings) is missed — own the communication flow
- Hold leads and account managers accountable to commitments through structured follow-ups and escalation
- Identify bottlenecks and dependencies proactively and drive resolution
- Work with department leads to align resource allocation with project demands and sprint capacity
- Facilitate daily standups — keep them focused, time-boxed, and actionable
- Plan and lead sprint ceremonies (backlog grooming, sprint planning, sprint reviews)
- Run structured retrospectives to drive continuous improvement
- Ensure sprint goals are clearly defined and properly tracked
- Monitor velocity and ensure capacity is aligned
- Champion Agile best practices across the team
- Remove blockers quickly and escalate when needed
- Maintain a prioritized backlog with properly estimated and assigned tasks
Requirements
- Agency experience (required)
- HubSpot (required)
- ClickUp & project management tools (required)
- Google Workspace (required)
- Agile / Scrum methodologies (required)
Benefits
- Opportunities for growth and advancement
- Competitive compensation package, including Maxicare HMO after three months probationary period