Process new accounts in accordance with service level agreements
Provide administrative support and ensure coverage of our fee-based lines of business, including ongoing account management in our various fee-based programs
Ensure compliance with protocol when processing applications, by providing clear and concise notes with relevant and up-to-date information from internal and external sources
Ensure documents are in good order and input/update client data
Properly use all relevant systems (Laserfiche, OSM, Dataphile) in accordance with company policies and industry regulations
Ensure that accounts are properly prepared in accordance with the NAAFs and that transactions are coded correctly according to tax reporting rules
Ensure that internal manuals are updated and updated based on changes in company policies, industry regulations, and systems or procedures
Communicate with peers and the supervisor about any issues or changes that arise to ensure that all parties are informed
Conducts regular cross training to fulfill the learning of all aspects of the processing functions
Foster an environment of continuous improvement that sparks idea generation, curiosity and participation in various initiatives
Meet or exceed partner and customer expectations in day-to-day relationships, demonstrating an understanding of the impact your work has on partners and customers

Post-secondary education and/or equivalent experience
Minimum of 1-2 years of experience in an administrative capacity, preferably in the mutual fund or financial services industry
Successful completion of the Canadian Securities Course (CSC) is an asset
Strong knowledge of Microsoft Office (Outlook, Excel, Word)
Knowledge and experience of Dataphile is an asset
Fluency (written and spoken) in English and French is required to effectively communicate with partners, clients, and colleagues across Canada
Ability to work EST standard hours

Competitive compensation package that rewards and recognizes individual contributions
Excellent health, dental and insurance benefits to meet the diverse needs of our employees
Generous vacation time, fitness benefit, parental leave top-up options
Matching contributions to our retirement program
Commitment to the continuous improvement of our staff through learning & development and an education assistance program
Regular social events to foster teamwork

Bilingual New Accounts Administrator – Temporary

Key skills