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Customer Service Representative at Delegate CX | JobVerse
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Customer Service Representative
Delegate CX
Remote
Website
LinkedIn
Customer Service Representative
Philippines
Full Time
2 weeks ago
$40,000 - $45,000 PHP
No Sponsorship
Apply Now
Key skills
Spring
Photoshop
Illustrator
Communication
Sales
About this role
Role Overview
Assist clients in delivering excellent service to their partner brands
Provide product and service information and resolve product and service concerns
Drive customer satisfaction by receiving queries and resolving issues
Build sustainable relationships and trust with customer accounts
Communicate changes in order status and production schedules
Document all order-related activities in various systems
Requirements
Bachelor's degree in Marketing, Communications, Business Administration, or any related field
1-2 years of direct Promotional, Customer Service, or Order Management role
Strong verbal, written, and English communication skills
Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
Proficient in both Microsoft and Google applications
Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
Direct experience in the promotional industry or comparable e-commerce experience is beneficial
Experience working with inbound and outbound calls, customer retention, and inside sales is preferred
Benefits
Industry-leading salary packages
Permanent work-from-home setup
Company equipment provided
Internet stipends upon regularization
HMO Coverage
PTO credits and service incentive leaves
Major spring and winter company live events
Monthly employee appreciation virtual events
Company-provided career skills training courses
A company culture focused on your personal and professional growth
Apply Now
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