Delegate CXRemote
Customer Service Representative
Philippines
Full Time
2 weeks ago
$40,000 - $45,000 PHP
No Sponsorship
Key skills
SpringPhotoshopIllustratorCommunicationSales
About this role
Role Overview
- Assist clients in delivering excellent service to their partner brands
- Provide product and service information and resolve product and service concerns
- Drive customer satisfaction by receiving queries and resolving issues
- Build sustainable relationships and trust with customer accounts
- Communicate changes in order status and production schedules
- Document all order-related activities in various systems
Requirements
- Bachelor's degree in Marketing, Communications, Business Administration, or any related field
- 1-2 years of direct Promotional, Customer Service, or Order Management role
- Strong verbal, written, and English communication skills
- Ability to work overnight/graveyard shifts in Philippine time or within US operating hours
- Proficient in both Microsoft and Google applications
- Basic exposure to Adobe Illustrator, Adobe Photoshop, and Canva is ideal
- Direct experience in the promotional industry or comparable e-commerce experience is beneficial
- Experience working with inbound and outbound calls, customer retention, and inside sales is preferred
Benefits
- Industry-leading salary packages
- Permanent work-from-home setup
- Company equipment provided
- Internet stipends upon regularization
- HMO Coverage
- PTO credits and service incentive leaves
- Major spring and winter company live events
- Monthly employee appreciation virtual events
- Company-provided career skills training courses
- A company culture focused on your personal and professional growth