Staff Technical Product Manager – Travel Services

Role Overview

• Define and own the product strategy and roadmap for MVPs and releases; translate ambiguous business needs into decomposed user stories with clear acceptance criteria
• Lead solution shaping with architects and engineers across data models, API contracts, identity and access, encryption, performance targets, observability, and operability
• Make and document build/buy and design tradeoffs; articulate risks, dependencies, and downstream implications; gain alignment through structured decision artifacts
• Delivery and Engineering Excellence Lead cross-functional delivery using Lean/Agile/XP practices; drive CI/CD, secure SDLC, test automation, documentation, and change-management rigor
• Partner with Service Owners to uphold healthy development and support processes; ensure high-quality production releases and incident-free migrations
• Set, track, and act on engineering health metrics (e.g., deployment frequency, change failure rate, mean time to restore, test coverage)
• Work closely with Travel & Expense finance team for reconciliation, ledger integrations
• Ensure weekly, monthly LCD cycles are delivered as per business SLA
• Oversee the Travel platform and its integrations, including expense, reservations, and corporate banking/payment systems, corporate card delinquency process (CBCP model)
• Partner with Finance to improve reconciliation accuracy, exception reduction, and time-to-close; define data quality controls and reconciliation KPIs
• Ensure integration resiliency and correctness with robust error handling, idempotency, retry/backoff, and observability for end-to-end flows
• Strong understanding of global corporate card systems with thorough understanding of payment channels, account reconciliation using 3-way match policy
• Strong understanding of ERP integrations through finance engines and or data lake tech stack
• Strong understanding of Concur Reliability, Security, and Compliance
• Establish and maintain service-level objectives (availability, latency, error rate) and performance baselines, drive tuning and capacity planning
• Coordinate internal/external IT audits and cybersecurity certifications; ensure controls for access, change, and data protection are implemented and evidenced
• Plan and execute infrastructure upgrades and patches in collaboration with Infrastructure; maintain business continuity and disaster recovery readiness
• Communicate complex technical topics in clear, concise language tailored to developers, architects, cybersecurity, finance, and leadership
• Produce high-quality RFCs, sequence and data flow diagrams, decision logs, and readiness plans; facilitate effective design and readiness reviews
• Build alignment across diverse stakeholders; synthesize perspectives into a single prioritized view for the engineering teams

Requirements

• Bachelor’s degree in: Business, Computer Science, or a STEM field
• 8 + years of technical product or related experience with demonstrated cross-functional leadership
• Expert in Agile delivery; proven ability to convert ambiguity into actionable backlogs and iterative delivery
• Demonstrated ability to engage at the architecture level (APIs, data models, security controls, performance engineering) and communicate decisions clearly to technical stakeholders
• Strong understanding of Corporate Travel and Expense, including finance, billing, and reconciliation processes
• Strong experience working on T&E solutions like Concur Travel and Expense Configurations, SaaS Integrations, SaaS security, Data security, Corporate ledger, Internal billing system, UK HMRC
• Working experience with Reservation solution from CWT, Kayak, Spotnana, Blockskye
• Working closely with Banking product / integration from Citi, Amex, ICBC, TRAX
• Knowledge of SaaS system like Bluedot, Oversight
• Familiarity with software design principles, operational support practices, troubleshooting, and estimation
• Organized, thorough, and detail-oriented; strong analytical problem solver
• Collaborative and inclusive; actively incorporates input from multiple sources and partners effectively with UX, Architecture, and Engineering
• Experience with Lean practices (Kaizen, Value Stream Mapping, structured problem solving)
• Knowledge of regulatory requirements such as SOX; experience leading internal and external IT audits

Tech Stack

• Cyber Security
• ERP
• SDLC

Benefits

• Relocation Assistance Provided: No
• #LI-Remote
• This is a remote position