Define and own the product strategy and roadmap for MVPs and releases; translate ambiguous business needs into decomposed user stories with clear acceptance criteria
Lead solution shaping with architects and engineers across data models, API contracts, identity and access, encryption, performance targets, observability, and operability
Make and document build/buy and design tradeoffs; articulate risks, dependencies, and downstream implications; gain alignment through structured decision artifacts
Delivery and Engineering Excellence Lead cross-functional delivery using Lean/Agile/XP practices; drive CI/CD, secure SDLC, test automation, documentation, and change-management rigor
Partner with Service Owners to uphold healthy development and support processes; ensure high-quality production releases and incident-free migrations
Set, track, and act on engineering health metrics (e.g., deployment frequency, change failure rate, mean time to restore, test coverage)
Work closely with Travel & Expense finance team for reconciliation, ledger integrations
Ensure weekly, monthly LCD cycles are delivered as per business SLA
Oversee the Travel platform and its integrations, including expense, reservations, and corporate banking/payment systems, corporate card delinquency process (CBCP model)
Partner with Finance to improve reconciliation accuracy, exception reduction, and time-to-close; define data quality controls and reconciliation KPIs
Ensure integration resiliency and correctness with robust error handling, idempotency, retry/backoff, and observability for end-to-end flows
Strong understanding of global corporate card systems with thorough understanding of payment channels, account reconciliation using 3-way match policy
Strong understanding of ERP integrations through finance engines and or data lake tech stack
Strong understanding of Concur Reliability, Security, and Compliance
Establish and maintain service-level objectives (availability, latency, error rate) and performance baselines, drive tuning and capacity planning
Coordinate internal/external IT audits and cybersecurity certifications; ensure controls for access, change, and data protection are implemented and evidenced
Plan and execute infrastructure upgrades and patches in collaboration with Infrastructure; maintain business continuity and disaster recovery readiness
Communicate complex technical topics in clear, concise language tailored to developers, architects, cybersecurity, finance, and leadership
Produce high-quality RFCs, sequence and data flow diagrams, decision logs, and readiness plans; facilitate effective design and readiness reviews
Build alignment across diverse stakeholders; synthesize perspectives into a single prioritized view for the engineering teams
Requirements
Bachelor’s degree in: Business, Computer Science, or a STEM field
8 + years of technical product or related experience with demonstrated cross-functional leadership
Expert in Agile delivery; proven ability to convert ambiguity into actionable backlogs and iterative delivery
Demonstrated ability to engage at the architecture level (APIs, data models, security controls, performance engineering) and communicate decisions clearly to technical stakeholders
Strong understanding of Corporate Travel and Expense, including finance, billing, and reconciliation processes
Strong experience working on T&E solutions like Concur Travel and Expense Configurations, SaaS Integrations, SaaS security, Data security, Corporate ledger, Internal billing system, UK HMRC
Working experience with Reservation solution from CWT, Kayak, Spotnana, Blockskye
Working closely with Banking product / integration from Citi, Amex, ICBC, TRAX
Knowledge of SaaS system like Bluedot, Oversight
Familiarity with software design principles, operational support practices, troubleshooting, and estimation
Organized, thorough, and detail-oriented; strong analytical problem solver
Collaborative and inclusive; actively incorporates input from multiple sources and partners effectively with UX, Architecture, and Engineering
Experience with Lean practices (Kaizen, Value Stream Mapping, structured problem solving)
Knowledge of regulatory requirements such as SOX; experience leading internal and external IT audits